People & Culture

Cross-Generational Collaboration and Conflict Resolution

1-Day Workshop (8 Hours) | Face-to-Face or Virtual Instructor-Led

Programme Overview

Malaysia’s workforce now spans four generations — Baby Boomers, Gen X, Millennials, and Gen Z — each with distinct communication preferences, feedback expectations, and working styles. When these differences go unaddressed, the result is friction, disengagement, and avoidable turnover. This workshop replaces awareness sessions with action: practical frameworks that help diverse teams resolve conflict, leverage their differences, and build genuine collaboration.

Who Should Attend

Mixed-generation teams, HR business partners, and team leaders managing multi-generational workforces — particularly those experiencing friction between generational cohorts around communication styles, feedback preferences, or working norms.

Key Learning Outcomes

Identify the communication preferences and feedback styles of different generational cohorts
Apply a structured conflict resolution framework to real interpersonal and cross-team tensions
Leverage generational diversity as a strategic advantage in project delegation and team design
Facilitate conversations that build mutual understanding across seniority and age lines
Design team working agreements that accommodate diverse preferences without creating inequity

Capstone Activity

Participants role-play a workplace conflict between a senior manager who prefers face-to-face updates and a Gen Z team member who prefers asynchronous communication — with the goal of negotiating a practical middle ground that respects both preferences without compromising team performance or professional relationships.

Programme Details

Duration	1-Day Workshop (8 Hours)
Format	Face-to-Face or Virtual Instructor-Led
Language	English
Delivery	In-house or public run — customisable

Steering International Training Solutions Sdn Bhd — Reg No. 1656491-K

Ready to Bring This Programme to Your Team?

Enquire Now